Refund policy

Every Laymela item is made to order just for you, so we can't accept returns or exchanges for change of mind, wrong size, wrong color or unwanted gifts. Please check the size chart before ordering. Small color, placement and material variations from on-screen mockups are normal and aren't defects.

Damaged, defective, misprinted or wrong item

We'll send a free replacement or give you a refund. 1. Email support@laymela.com within 3 days (72 hours) of delivery. Some items are covered for longer, but reporting within 3 days keeps every item eligible. 2. Include your order number, a description, clear photos of the item and the outside packaging, and a photo of the shipping label if you have it. If several items are affected, one photo showing them together. 3. We'll confirm your replacement or refund. Usually you won't need to send anything back; for some items we may email you a prepaid return label so the item can be inspected.

Wear, washing damage or improper care isn't covered.

Lost packages

If tracking hasn't updated and your order hasn't arrived, email us within 30 days of the estimated delivery date (and at least 5 business days after it). We may ask you to confirm your address and check with your local post office first. If the package is confirmed lost in transit, we'll send a free replacement or give you a full refund, on every order.

If tracking shows delivered but you don't have it, the claim must go through the carrier; we can't replace it.

Wrong address / returned to sender

Orders sent to an incorrect address, refused, or unclaimed can be reshipped at your cost (new shipping charge). Please check your address at checkout.

Cancellations

Production starts fast. Email us as soon as possible; we can cancel and refund only if production hasn't started. Once an item is in production it can't be cancelled or changed, and some items can't be cancelled at all once ordered.